Service Desk

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For example type \"Magic Roads\" for info on Magic Roads","sharedPortalName":"RGT - Support","userInitialAnnouncementHeader":"STRAVA UPLOAD PROBLEMS","userInitialAnnouncementMessageWiki":"We're aware of users having problems with: \n<ul class=\"alternate\" type=\"square\"> \n <li>Strava auto uploads</li> \n <li>Race results not displaying in the mobile app</li> \n</ul> \nThese are a known issues and we're working to resolve them. At this time you do not need to raise this with our support team. \nApologies for the inconvenience.","translations":{"en-US":{"helpCenterTitle":"Start to type your query in the box below. For example type \"Magic Roads\" for info on Magic Roads","sharedPortalName":"RGT - Support","announcementHeader":"STRAVA UPLOAD PROBLEMS","announcementMessage":"We're aware of users having problems with:\n- Strava auto uploads\n- Race results not displaying in the mobile app\n\nThese are a known issues and we're working to resolve them. At this time you do not need to raise this with our support team. \n\nApologies for the inconvenience.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1c371f33-93f1-4dbe-8371-fffe35e6c8d0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODFmNDZjMS1mMTVjLTRkZjItYmE3NC05OGQ2ODQwYWY1MjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjMzcxZjMzLTkzZjEtNGRiZS04MzcxLWZmZmUzNWU2YzhkMCI6WyJyZWFkIl19LCJleHAiOjE1OTEyNTg5MTYsIm5iZiI6MTU5MTI1ODI1Nn0.J9A5UyVD1-pdoWfmRPQLLRx7Q_YI9twFfEqCT6NKeFE&client=981f46c1-f15c-4df2-ba74-98d6840af521&height=300&mode=fit","bannerMediaApiFileId":"1c371f33-93f1-4dbe-8371-fffe35e6c8d0","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"csr","projectId":10008,"serviceDeskId":1,"name":"RGT","description":"Welcome! You can raise a Service Desk request or browse the FAQ's and Known Issues below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://roadgrandtours.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"IMPORTANT NOTE: Please do not submit another request through the portal IF you have already submitted an email request for this specific issue. All requests will be answered and are queued in our ticketing system. Thank you for your patience and understanding.","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://roadgrandtours.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"IMPORTANT NOTE: Please do not submit another request through the portal IF you have already submitted an email request for this specific issue. All requests will be answered and are queued in our ticketing system. Thank you for your patience and understanding.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://roadgrandtours.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"22","name":"Billing and Subscription","descriptionHtml":"<a href=\"https://roadgrandtours.atlassian.net/servicedesk/customer/kb/view/940441606\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to unsubscribe from Premium Membership</a>","callToAction":"Billing and Subscription","introHtml":"Billing and subscription inquiry.","icon":10483,"iconUrl":"https://roadgrandtours.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://roadgrandtours.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[22,6,1,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9f147dfe-0b89-34d8-af76-2dbf3ad0fd5b","appLinkName":"System Confluence","appLinkUrl":"https://roadgrandtours.atlassian.net/wiki","spaceKey":"CSR","spaceName":"Service Desk","spaceUrl":"https://roadgrandtours.atlassian.net/wiki/spaces/CSR"},"labels":[],"projectKey":"CSR","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":940507137,"title":"Drafting","url":"https://roadgrandtours.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/940507137","space":{"key":"CSR","name":"Service Desk"},"serviceDeskIds":[1],"appLinkId":"9f147dfe-0b89-34d8-af76-2dbf3ad0fd5b","projects":[{"projectId":10008,"serviceDeskId":1,"portalId":1}]}}